Manchester Health and Care Commissioning (MHCC) funds healthcare for the population registered with a Manchester GP.
We appreciate that our population has been supportive of local NHS services as we manage the pandemic. We know that many people may have been waiting long for an appointment, test result or an operation or procedure. The pandemic has overwhelmed services and caused delays.
As NHS services begin to work through their waiting lists, patients or their representatives may have questions or need advice in the meantime. The Manchester Feedback and Complaints Service are here to listen, offer advice and guidance. We can offer guidance on contacting the organisation best placed to update you.
We will try to assist you as much as we can, and will treat all information confidentially. However, it is important to be aware that we do not hold or have direct access to local hospitals, community services or GP practice patient records or data systems. In addition, Manchester Health and Care Commissioning only commissions services from Manchester University Hospitals NHS Foundation Trust. We do not manage the day to day running of these local hospital sites, provide direct patient care or give clinical advice.
The Manchester Feedback and Complaints Service can assist patients and their representatives or members of the public with:
- any questions
- concerns about the care they receive
- want to know how to make a complaint about their NHS healthcare.
You can contact the Manchester Feedback and Complaints service using any of the steps below:
Phone lines are open between 10am – 4pm on weekdays. An answering machine covers busy periods, weekends and public holidays. Letters posted to the office are monitored regularly.
You can also use these other services to feedback your experience
Healthwatch can provide up to date information on services and quickly put you in touch with them.
Healthwatch listens to your views and make sure they are heard by the people who plan and provide health and care.
To call Healthwatch enquiry lines:
Manchester – 0300 078 0669. Click here to visit their website.
Trafford – 0300 999 0303. Click here to visit their website.
Patient Advice and Liaison Service (PALS)
The Patient Advice and Liaison Service (PALS) team will listen to your concerns, whether you are a patient, a relative, friend or carer. They will get in touch with the relevant staff and where possible, try to sort out any problems quickly.
The Patient Advice and Liaison Service (PALS) team can provide information about NHS services and other sources of help such as Citizen’s Advice Bureau and support you through an anxious time. Each hospital has their own Patient Advice and Liaison Service (PALS) team.
Manchester University Hospital NHS Foundation Trust (MFT)
This service covers the following hospitals:
Trafford General Hospital, Wythenshawe Hospital, Manchester Royal Infirmary Hospital, Royal Manchester Eye Hospital, Manchester Dental Hospital, St Mary’s Hospital, Royal Manchester Children’s Hospital – including Child and Adolescent Mental Health Services (CAMHS) and Healthy Young Minds
Telephone: 0161 276 8686
Salford Royal NHS Foundation Trust
Covers Salford Royal Hospital (Hope hospital)
Telephone: 0161 604 5897
Post: PALS Team Salford Royal NHS Foundation Trust, Stott Lane, Salford, M6 8HD
Greater Manchester Mental Health NHS Trust
Telephone: 0161 358 0600
The Christie NHS Foundation Trust
Telephone: 0161 446 8217