NHS 111

If you have an urgent medical problem and you’re not sure what to do then NHS 111 can help you.

NHS 111 is free to use and open 24 hours a day, every day. It can be accessed online at 111.nhs.uk or by calling 111 from your mobile phone or landline.

Using 111 will help you get the right care and can save you time, effort and unnecessary journeys.

The service is suitable for patients who are unsure where to go for medical advice or for patients with urgent health conditions that can’t wait until their GP surgery is open and available to help. It identifies the most appropriate service to meet patients’ needs.

How to access NHS 111

Call NHS 111 by dialling 111 from a landline or mobile (calls are free).

Or go to the NHS 111 website.

When to use NHS 111

Use NHS 111 if you need:

  • medical help fast but it’s not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service, such as minor injuries unit or the out-of-hours GP
  • you don’t have a GP and are unsure who to call
  • you need health or medical information, or reassurance about what to do next.

What to expect

When you contact 111, a fully trained adviser or nurse will speak to you and assess your symptoms. They will then give you the healthcare advice you need, or direct you straight away to the local service that can help you best.

If it is an emergency, an ambulance will be dispatched immediately without the need for any further assessment.