Understanding how Manchester African Caribbean Community use NHS 111 service

The Manchester Black and Minority Ethnic Network CIC were commissioned to help us better understand how the African Caribbean community use the NHS 111 service.

An engagement report has been produced and will be shared with our lead commissioners and with the North West Ambulance Service who run the NHS 111 service so we can learn from the findings.

The findings from the engagement project will inform the following areas of work:

  • how we work together with Manchester City Council work and skills team and voluntary and community sector organisations to provide access to online public sector services and teach digital skills
  • how we develop targeted approaches to reach African Caribbean men on the importance of visiting a GP for advice and support
  • how we promote existing health and wellbeing activities taking place in neighbourhoods through neighbourhood teams, ward co-ordination, voluntary and community organisations and the Buzz health and wellbeing service
  • how we develop information and reflect the African Caribbean community in our communications and ensure our campaigns are culturally appropriate
  • how we promote GP practice online services following the COVID-19 pandemic and awareness of the NHS 111 service

Our thanks to Manchester BME Network for the report and work carried out with the African-Caribbean community across the city.

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