NHS 111 First – what to do if you need urgent medical help which is not life threatening

Did you know – you may be able to get the best treatment and advice by speaking to the medical professionals and advisors who make up our NHS 111 service?

If you or your loved one have a life-threatening illness or injury then you should always use 999 – but if it isn’t quite as serious, calling 111 free of charge from a landline or mobile phone or visiting 111.nhs.uk can get you the right advice and treatment when you urgently need it.

This will ensure you are directed to the most appropriate service for your needs, and potentially save yourself a lot of waiting around in the process. In fact, up to seven out of 10 cases (67%) were resolved over the phone since October in Manchester and Trafford*, meaning patients did not even need to visit a hospital.

If you do need urgent care, NHS 111 can book you in to be seen quickly and safely in A&E. As well as this, NHS 111 is also able to direct to or book an appointment at Urgent Treatment Centres, GP surgeries, pharmacies, emergency dental services and walk-in clinics.

Just think 111 first. When you think you need A&E, contact NHS 111 by phone or online.

*67% of cases were passed from NHS 111 to a medical professional in Manchester and Trafford clinical assessment services

Mental health

If you are struggling with your mental health, you don’t always need to go direct to your doctor’s surgery or go to A&E. If you live in Manchester and Trafford, you can call 0800 953 0285, 24 hours a day, 7 days a week. Visit www.gmmh.nhs.uk/247-helpline for more information.

Community pharmacy support 

You may not need to visit your doctor to treat certain conditions and community pharmacists are a good place to start. They are trained healthcare professionals who are ready to give you advice on the best treatment for minor conditions, healthy lifestyle and use of existing medications.

There is no need to make an appointment to see your pharmacist – you can just pop in. Pharmacists understand how other health conditions, and the medications you take can potentially interact with treatments that you can buy. As experts in medicines, they can help you understand what the best treatment is for you.

Details of your local pharmacy and their opening times can be found here: www.nhs.uk/chemist.

What to do if your child is unwell – when should you worry?

Having an ill child can be a very scary experience for parents. If you understand more about the illness it can help you to feel more in control. This website offers information for parents (and older children) and deals with common infections in children who are normally healthy.

Unsure what care is best for you?

In Manchester and Trafford, we have ‘care navigators’ who work with people to ensure they are connected with the right services available to them in your local neighbourhood. They work closely with NHS services, mental health services, GP’s, social services (council), housing associations, charities, voluntary groups, social enterprise organisations and other community resources to do this.

The service is available Monday-Friday, 9am-5pm for people feeling socially isolated or lonely or are at risk of hospital re-admission. If you would like to talk to a care navigator or make a referral, call 0300 303 9650 or email mft.spa-uhsm@nhs.net.