There are three ways to get in touch with your GP practice

It’s no secret that our Manchester surgeries have been busier than ever. And as COVID-19 restrictions ease, you may require our services more often. That’s why we’re letting you know that there are now more ways to contact your GP practice team, whether it’s for you or someone you care for.  

There are three ways you can get in touch. You can:   

  • Visit your GP’s website. It’s convenient and secure and can save time. 
  • Call your GP during surgery hours
  • Come into the surgery – although this is not recommended as COVID-19 cases remain high

 No matter how you choose to get in touch with your GP, you’ll get the help that’s right for you.        

Your GP may:

  • Book a face-to-face appointment for you  
  • Arrange a phone or video consultation 
  • Send you a text message, for example, inviting you for a blood test
  • Arrange a home visit, or
  • Refer you to another service

Parents, carers and young people
If you are a parent or carer, you can use the online form on your GP’s website for your children or those you care for. Young people who want to get in touch directly, can phone us or pop in.

Help us, help you 

When requesting care, whether online, by phone or in person, it helps if you explain what’s wrong. This ensures you get the care you need at the right time from the right person – for example, from the doctor or nurse who normally treats you. It also helps medical teams to prioritise those who need care most. 

If you prefer not to say what’s wrong – for example, when talking to the reception team – they will always respect your privacy. However, it’s an important part of their job to ask, so thank you for your support with this.

Please also inform your GP practice if:    

  • You would prefer to talk by phone, face-to-face or by video call  
  • You need to speak to a particular person because they have treated you before 
  • There are certain times of day when you can’t talk, for example you are at work, at school or college 
  • You need English to be interpreted, you need help from another person at your appointment, or if you have other communications needs. 

Help from your local pharmacy team   

Your local community pharmacist and their team can help and support with minor illnesses. As dedicated, qualified health professionals, and experts in medicines, they can offer clinical advice, consultations and over the counter medicines to help safely manage a wide range of minor health concerns. Many pharmacies also offer a range of new NHS clinical services including blood pressure testing.

For urgent medical help 

If you have an urgent medical problem and you’re not sure what to do, NHS 111 can help. Call or go online, 111.nhs.uk.

For life-threatening emergencies, dial 999.

Visiting your GP

When visiting the surgery, please remember you still need to wear a face covering and maintain social distancing to protect vulnerable patients from COVID-19.  

If you would like any further information, please visit your GP’s website or speak to the team next time you’re in touch.