Covid-19 Urgent Eye Service (CUES) available to residents across Manchester

Manchester Royal Eye Hospital (MREH) has teamed up with local optometrists in Manchester and Trafford to form the Covid-19 Urgent Eye Service (CUES). The service (CUES) ensures patients receive free, quick, and more local urgent care for eye related accidents and emergencies to avoid visits to the (MREH) hospital.

CUES provide free and urgent NHS optometry care to patients closer to home via their community Optometry practice. The service offers both telephone and video appointments, reducing the amount of face-to-face appointments where necessary.

Dr Peter Fink, from Manchester Health and Care Commissioning stated; “CUES enables us to provide safe urgent eye care in the community, whilst minimising the risk of COVID-19 to patients and reducing pressure on GPs and hospital eye services”.

Patient Penny paid CUES a visit instead of the hospital when she needed urgent eye care.

She said, “I usually have a flare up with my Uveitis once a year and would normally visit the Eye Hospital for treatment, where I have been a patient for more than 20 years. Not wanting to attend unnecessarily during the pandemic, I contacted my local optician to see if they could confirm that it was indeed a new bout of Uveitis before heading to the Hospital.

“It was then they explained the new service to me, CUES which I have found incredibly useful to have on my doorstep. I was triaged over the phone by optometrist in Altrincham, who then booked me in for a face to face appointment the following day.

“I felt very safe and reassured at my appointment, and within the hour I had been examined, diagnosed, prescribed medication and was on my way home. The service was much more efficient and I would encourage anyone needing urgent eye treatment to use the service.

“I know more than most how important it is to diagnose and medicate eye issues quickly. CUES is local, quick, simple to access and easy to use. I would definitely use this service again and recommend to others.”

CUES is available to residents across Greater Manchester including

  • Manchester
  • Trafford
  • Oldham
  • Bolton
  • Bury
  • Heywood Middleton and Rochdale
  • Stockport
  • Tameside and Glossop
  • Wigan
  • Salford

If you are having urgent issues with your eye, please locate your community optometry practice using the link below and contact them via telephone.

When you call the team, an initial assessment will be made about your problem and your general wellbeing, which will help determine whether you’ll need a face-to-face, telephone or video appointment.

Please find your closest practice at

Optometry practices are following current guidelines on social distancing and Personal Protective Equipment (PPE). This will also apply to those with face-to-face appointments, unless exempt.