Language Service information

You asked

Are you on any of the below frameworks for language services (face to face interpreting spoken and non-spoken, telephone and video interpreting and translation) if so which one?

Eastern Shires Purchasing Organisation (ESPO)

London Procurement Partnership (LPP)


North East Purchasing Organisation (NEPO)


Health Trust Europe (HTE)

Crown Commercial Services (CCS)

If you are not on any of the above frameworks, please confirm how you are accessing services.

Our response

We are on the NHS SBS framework.

What is the expiry date/s of your current language services contracts including telephone interpreting, face to face interpreting spoken and non-spoken and translation?

The expiry date of our contracts is 31st March 2021.

Who is your current provider for each of these services?

Our current providers are The Big Word (telephone) & Language Empire (face to face interpreting and sign language)

What was the spend by year for the last 2 financial years (2018 and 2019) in total and broken down by service
-Telephone Interpreting
-Face to Face Interpreting
-British Sign Language

The spend broken down by service for 18/19 and 19/20 is as follows:


Face to Face      £535,424 Language Empire

Sign language      £31,258 Language Empire

Telephone            £81,566 THE BIG WORD


Face to Face     £704,540 Language Empire

Sign Language   £35,751  Language Empire

Telephone          £86,977 THE BIG WORD

Who is the Contract Manager and Senior Responsible Owner in
regard to language services?

The contract manager is Phillip Snowdon and the Senior Responsible Owner is Ian Williamson