Comments and Complaints

Patient Services

As a patient, relative, carer, friend of a patient or any other member of the public, you may have questions about the services we provide and may need someone to turn to for on-the-spot help and advice. This is where Patient Services can help.

Patient Services listen to your concerns and suggestions and will treat all information confidentially. Further information about the Patient Services team can be found here.

If you have a complaint about a hospital, mental health or community service, please contact them directly.

For all complaints and enquiries about local GPs, Dentists, Pharmacists and Opticians please contact:

NHS England

Phone: 0300 3112233 Email: Post: NHS England, PO Box 16738, Redditch B97 9PT

Click here for ombudsman information about raising concerns / complaints concerning GP practices specifically.

For all patient complaints and enquiries about any other local health service please contact:

Patient Services, North West Commissioning Support Unit (NWCSU)

If you need support in making a complaint please contact: 

Independent Complaints Advocacy (ICA)

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