Comments and Complaints

Patient Services

As a patient, relative, carer, friend of a patient or any other member of the public, you may have questions about the services we provide and may need someone to turn to for on-the-spot help and advice. This is where Patient Services can help.

Patient Services listen to your concerns and suggestions and will treat all information confidentially.

If you have a complaint about a hospital, mental health or community service, please contact them directly.

For all complaints and enquiries about local GPs, Dentists, Pharmacists and Opticians please contact:

NHS England

Phone: 0300 3112233 Email: Post: NHS England, PO Box 16738, Redditch B97 9PT

Click here for ombudsman information about raising concerns / complaints concerning GP practices specifically.

For all patient complaints and enquiries about any other local health service please contact:

Patient Services, North West Commissioning Support Unit (NWCSU)

If you need support in making a complaint please contact: 

Independent Complaints Advocacy (ICA)

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