Accessibility

This website is run by Manchester Health and Care Commissioning. We want as many people as possible to be able to use this website, and we have designed it to be accessible.

On this website you should be able to:

  • change colours, contrast levels, and fonts
  • zoom in up to 300% with text staying visible on the screen, and most images scaling without resolution loss
  • navigate most of the website using a keyboard
  • navigate most of the website using speech recognition software
  • read most of the website using a screen reader, including the latest versions of JAWS, NVDA, and VoiceOver
  • read most of the website on devices without a screen, like a braille computer
  • use the website even if Javascript is switched off

We’ve made the website text as simple as possible to understand, although we are aware that some of the content is technical. We use technical terms where there is no easier wording to use without changing what the text means.

How accessible this website is

The majority of this website is fully accessible, and we run regular audits to identify any new problems.

We know that some parts of the website aren’t fully accessible:

  • we have a large number of old documents which are in PDF and Word format, and haven’t been designed for accessibility
  • some of our historical videos on our site do not have captions
  • some link text doesn’t make sense when read on its own (for example, click here)

Where our features are not accessible, we conduct a disproportionate burden assessment and publish them on our website.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in three working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.

If you find any problems not listed on this page, or think that we’re not meeting accessibility requirements, then please email communicationsmanchester@nhs.net to let us know.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Visiting us in person and contacting us

Our offices have audio induction loops, if you need to use this, please let us know in advance and we will book the right meeting room for you. Alternatively, we can arrange a British Sign Language (BSL) interpreter if you contact us before your visit.

Find out how to contact us.

Technical information about this website’s accessibility

Manchester Health and Care Commissioning is committed to making our website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AAA standard, due to the non-compliance’s listed below.

Issues with links

We scan the site on a regular basis for broken links, and look to fix them as soon as they are identified.  

We are aware of the following issue within the links on our site:

  • Many older many older PDF files contain broken links which do not resolve or embedded files that can’t be open – we do not intend to resolve these as it is a disproportionate burden for files which are no longer in active use.

Issues with images and video

We always work towards making our content as accessible as possible, although we are aware of the following issues with images and video on our site:

  • Some of our video content across our website does not have a short description of the topic or added captions. Where these videos feature and where published before 23 September we do not plan to update in line with the requirements of the accessibility standards.
  • Some of our video content across our website is embedded YouTube clips. Where these occur, it is not possible to full through from YouTube the description of the video to our site. Where this occurs, we are working with our web developer to resolve this issue.

Issues with PDFs and other documents

PDFs are not able to comply with the requirements of the web accessibility standard, and we do not generally upload new PDFs. Where we do create new PDFs, we use the PDF/A standard which is more accessible.

Our site contains a large number of PDFs created in previous years, especially in our publications, board papers and policies. Where these are no longer being updated, we do not intend to recreate them in accessible versions as this would be a disproportionate burden. The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

To date, we have updated a number of our documents prioritising our policies and procedures. By 31 March 2021 we intend to have completed the process the of converting the outstanding PDFs and word documents that are still in active use within our Board meetings and papers section into accessible web formats.

We do not generally add new PDFs to our site. There are some exceptions:

  • we add some PDFs as downloads of reports or publications, but where a web page version is also available
  • our annual reports which must, by law, be laid before parliament in a printed version, and then appear unaltered
  • our data sharing agreements which must, by law, include a signature in order to be valid
  • downloads intended for print purposes, such as leaflets or posters

Issues with text and content

There are some issues with text and content which we are aware of:

  • Some of our page titles are long, causing a technical fail on descriptive titles for web pages which requires titles to be short. In most cases, this is related to legal or formal names for publications. We are not going to fix this, as the content is still understandable, and changing titles might cause compliance issues

How we test this site

We manually test our site and also use automated testing on a regular basis to ensure we are working towards the web accessibility standards.

Testing is undertaken using the following browsers:

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge
  • Apple Safari

If you find any problems whilst visiting our site, then please email communicationsmanchester@nhs.net to let us know.

What we are doing to improve

Our accessibility roadmap below shows how and when we plan to improve accessibility on this website.

We actively look to improve the accessibility on our website.

Target dateItemType of workStatus
30 September 2020Finish removing unclear links e.g. see more or click hereContentComplete
23 September 2020Finish adding alt / topic descriptions to all videos (where applicable i.e. for complex graphics alt descriptions will not be added)ContentCompleted
30 September 2020Updating broken links within page contentContentCompleted
23 September 2020Finish adding alt / topic descriptions to all images (where applicable i.e. for complex graphics alt descriptions will not be added)ContentCompleted
23 September 2020Improve the functionality of all contact forms. DeveloperCompleted
Continue to conduct ongoing user testingContentOngoing
14 August 2020Finish uploading CSV files to over £25kContentCompleted
31 March 2021Review all PDFs across site and ensure all active copies added after September 2018 to 22 September are converted to an accessible PDF (PDF/A) or published as HTML.ContentIn progress
23 September 2020Review page title length titles as part of website redesign ContentCompleted
23 September 2020Review headings, labels and bullet points as part of our website redesign so page content is more clearly identifiableDeveloperCompleted

Last edited: 28 September 2020