This website is run by Manchester Health and Care Commissioning. We want as many people as possible to be able to use this website, and we have designed it to be accessible.

On this website you should be able to:

  • change colours, contrast levels, and fonts
  • zoom in up to 300% with text staying visible on the screen, and most images scaling without resolution loss
  • navigate most of the website using a keyboard
  • navigate most of the website using speech recognition software
  • read most of the website using a screen reader, including the latest versions of JAWS, NVDA, and VoiceOver
  • read most of the website on devices without a screen, like a braille computer
  • use the website even if Javascript is switched off

We’ve made the website text as simple as possible to understand, although we are aware that some of the content is technical. We use technical terms where there is no easier wording to use without changing what the text means.

If you have a disability then AbilityNet has advice to help you make your device easier to use.

How accessible this website is

The majority of this website is fully accessible, and we run regular audits to identify any new problems.

We know that some parts of the website aren’t fully accessible:

  • we have a large number of old documents which are in PDF and Word format, and haven’t been designed for accessibility
  • some of our online forms are difficult to navigate using just a keyboard
  • some videos on our site do not have captions
  • some images do not have a text alternative, so people using a screen reader cannot access the information
  • we have a number of long pages where it’s hard to distinguish the content and use headings and titles is poor

Where our features are not accessible, we conduct a disproportionate burden assessment and publish them on our website.

Feedback and contact information 

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in three working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.

If you find any problems not listed on this page, or think that we’re not meeting accessibility requirements, then please email to let us know.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Visiting us in person and contacting us

Our offices have audio induction loops, if you need to use this, please let us know in advance and we will book the right meeting room for you. Alternatively, we can arrange a British Sign Language (BSL) interpreter if you contact us before your visit.

Find out how to contact us.

Technical information about this website’s accessibility

Manchester Health and Care Commissioning is committed to making our website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Issues with links

We are aware of the following issues within the links on our site:

  • Some link text doesn’t make sense when read on its own (for example click here)
  • On some pages there are multiple links which make it hard to determine the links destination
  • Many older many older PDF files contain broken links which do not resolve or embedded files that can’t be open – we do not intend to resolve these as it is a disproportionate burden for files which are no longer in active use

We scan the site on a regular basis for broken links, and look to fix them as soon as they are identified.

Currently our communications team are working through the links which don’t make sense on their own, and we aim to have fixed these by September 2020.

We scan the site on a regular basis for broken links, and look to fix them as soon as they are identified.

Currently our communications team are working through the links which don’t make sense on their own, and we aim to have fixed these by September 2020.

Issues with images and video

We always work towards making our content as accessible as possible, although we are aware of the following issues with images and video on our site:

  • Some of our video content across our website does not have a short description of the topic or added captions. By September 2020 we intend to have reviewed and updated all of our videos where this is missing
  • Video content uses automated closed captioning and transcripting, and this is often inaccurate. By September 2020 we will review these captions and ensure their accuracy manually
  • Some of the images on our site are complex diagrams, illustrations or graphics where suitable alt textis not possible. By September 2020 we intend to have reviewed all of these images, and where possible added alt text or detailed description text to the page

Issues with PDFs and other documents

PDFs are not able to comply with the requirements of the web accessibility standard, and we do not generally upload new PDFs. Where we do create new PDFs, we use the PDF/A standard which is more accessible.

Our site contains a large number of PDFs created in previous years, especially in our publications, board papers and policies.

Where these are no longer being updated, we do not intend to recreate them in accessible versions as this would be a disproportionate burden. The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

By September 2020 we intend to have completed the process of converting PDFs and word documents still in active use into accessible web formats.

We do not generally add new PDFs to our site. There are some exceptions:

  • we add some PDFs as downloads of reports or publications, but where a web page version is also available
  • our annual reports which must, by law, be laid before parliament in a printed version, and then appear unaltered
  • our data sharing agreements which must, by law, include a signature in order to be valid
  • downloads intended for print purposes, such as leaflets or posters

Issues with text and content

There are some issues with text and content which we are aware of:

  • Not all links within the content of our pages are described clearly, causing the user to be unsure of the links destination. We aim to fix this by reviewing the way the link is described and ensuring it matches the links purpose
  • Some of our page titles are long, causing a technical fail on descriptive titles for web pageswhich requires titles to be short. In most cases, this is related to legal or formal names for publications. We are not going to fix this, as the content is still understandable, and changing titles might cause compliance issues
  • Page length is also an issue across some of our pages where headings and bullet points due to their current styling do not help to break up the page content. We aim to fix this by changing the styling of our headings, sub headings and bullet points

How we test this site

We manually test our site and also use automated testing on a regular basis to ensure we are working towards the web accessibility standards.

Testing is undertaken using the following browsers:

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge
  • Apple Safari

If you find any problems whilst visiting our site, then please email to let us know.

What we are doing to improve

Our accessibility roadmap below shows how and when we plan to improve accessibility on this website.

We actively look to improve the accessibility on our website.

Target date Item Type of work Status
23 September 2020 Finish removing unclear links e.g. see more or click here Content In progress
23 September 2020 Finish adding alt / topic descriptions to all images and videos (where applicable i.e. for complex graphics alt descriptions will not be added) Content In progress
23 September 2020 Improve the functionality of all contact forms Developer In progress
14 August 2020 Finish uploading CSV files to over £25k Content Completed
31 March 2020 Review all PDFs across site and ensure all active copies added after September 2018 to 22 September are converted to an accessible PDF (PDF/A) or published as HTML. Content In progress





23 September 2020 Review page title length titles as part of website redesign Content In progress
23 September 2020 Review headings, labels and bullet points as part of our website redesign so page content is more clearly indentifibable Developer In progress

Where to get help

You can find advice and guidance from the BBC about:

Last edited: 28 August 2020

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